Refund and Returns Policy

Thank you for shopping at Art Lux Decor. We strive to provide you with high-quality products and excellent customer service. In the event that you are not satisfied with your purchase, we have implemented the following refund policy:

1. Eligibility for Refunds:

   1.1. Damaged Items: If you receive a damaged item, you may request a refund within 7 day48 hours from the delivery. Damages include but are not limited to defects, breakage, or any other issue that impairs the functionality or appearance of the item.
   1.2. Incorrect Items: If you receive an incorrect item different from what you ordered, you may request a refund within 48 hours from the delivery.

2. Non-Eligible Items for Refunds:
   2.1. Change of Mind: We do not accept returns for items due to a change of mind or personal preference. Please ensure that you carefully review the product details, specifications, and images before making a purchase.
   2.2. Customized Items: Products that have been customized, personalized, or made-to-order specifically for you are not eligible for refunds unless they are damaged or incorrect.

3. Return Process:
   3.1. Contact Customer Support: To initiate a refund, please contact our customer support team within 48 hours of receiving the item. You can reach us by email at [email protected]. Please provide your order number, a clear description of the issue, and any supporting evidence such as photographs of the damaged or incorrect item.
   3.2. Return Authorization: Upon reviewing your request, our customer support team will guide you through the return authorization process, which may include providing you with a return shipping label or other necessary instructions.
   3.3. Return Shipping: You will be responsible for securely packaging the item and returning it to us in its original condition. We recommend using a reliable shipping service with tracking to ensure the safe delivery of the item. The cost of return shipping will be your responsibility unless otherwise specified by our customer support team.
   3.4. Refund Processing: Once we receive the returned item and verify its eligibility for a refund, we will initiate the refund process. The refund will be processed using the original payment method used for the purchase. Please note that it may take a few business days for the refund to appear in your account, depending on your bank or payment processor.

4. Exchanges:
   We currently do not offer direct exchanges for returned items. If you wish to exchange an item, please follow the refund process outlined above and place a new order for the desired item separately.

5. Contact Us:
If you have any questions or concerns regarding our refund policy, please don’t hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with our products and services.

Art Lux Decor reserves the right to modify or update this refund policy at any time without prior notice. Any changes made will be effective immediately upon posting the updated policy on our website.
Thank you for your understanding and cooperation.

Effective Date: 07/09/2023